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FAULTY GOODS AND RETURNS
 
All our jewellery is sold fit for purpose.  We take photographs of every piece of jewellery we have in stock.

If the Goods become faulty within 30 days of receipt, you will be offered the choice of a refund or, if stock is still available of that particular piece, a replacement, unless we, at our sole discretion, determine that the fault has arisen through misuse of the Goods.
 
If the Goods become faulty after 30 days but within six months of receipt, we will offer our choice of a refund, replacement or repair unless we, at our sole discretion, determine that the fault has arisen through misuse of the Goods.
 
We are not liable for returned Goods which are lost in transit, so it is important that you use an insured delivery method, such as Royal Mail Special Delivery.

LOST GEMSTONES


Unfortunately, it does happen.  We can, if we have in stock, replace any lost gemstone for you, and will advise on the price before commencing the repairs.  It is worth considering that Sterling Silver is a much softer metal than Gold and rings/jewellery are knocked when we wear them.  We might not realise it at the time, but they do.  

It is advisable to regularly check your jewellery, for loose stones, fittings and store each piece separately.

We will replace any lost gemstone from any piece of jewellery you purchase from us if it is within 30 days of the purchase date FREE of charge.

 

BUDGET/PAYMENT PLANS

Tanzanite Jewellery (TJ) is able to offer, at their discretion, a Budget Payment Plan, to help pay for your purchase over a period of time.

Example: a Gold Tanzanite ring costs £895.00.

We will work out the payments, as follows. £895.00 divided by 5 = £179.00

First payment due immediately of £179.00 with four further payments of £179.00.


RUNNING GIVEAWAYS AND AUCTIONS
EARRINGS & BODY JEWELLERY

For hygiene reasons, earrings and body jewellery cannot be returned and refunded once purchased.


ORDERS for BESPOKE JEWELLERY